TBSC's Online Consumer Information Privacy Policy

The Best Service Company, Inc. (“TBSC”) is dedicated to helping our clients and the people we serve along the path to their financial success. To further our mission, we host helpful websites and mobile applications and provide visitors with helpful and timely information along with interactive tools. We respect the privacy and security of information about our customers and visitors to this website. This Online Consumer Information Privacy Policy ("Privacy Policy") describes our privacy practices concerning information collected in connection with TBSC’s general website (the “Site”), which is located at TBSC.LA, and sets forth our policies on how we collect, use, and disclose information collected on this Site. By visiting our Site and/or using the features made available to you on the Site, you are agreeing to the terms of this Privacy Policy.

TBSC, in some circumstances, also shares customer information with and outside companies. TBSC’s Privacy Notice describes our principles and practices regarding how we share customer information with affiliates and outside companies.

Information We Collect

We may collect both Personal Information and Other Information in connection with the services on the Site. “Personal Information” is any information that alone or together with other information in TBSC’s possession relates to an identified or identifiable person, such as name, phone number, email, address, and online account information such as username and password. “Other Information” is any additional information that is not Personal Information, such as information about usage of the Site that does not identify you personally or certain information that we or third parties collect about you in other contexts. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

Personal Information We Collect Directly From You

We collect Personal Information when you voluntarily choose to provide such information directly to us, such as when you register for access to the Site, create an account with us, manage your account on our Site, contact us with inquiries, request information or materials from us, or otherwise interact with our us or our Site. Such information may include your name, phone number, email, address, social security number, date of birth, and online account information such as a username and password.

Personal Information We Receive From Third Parties

We may collect and receive Personal Information about you from third parties, such as our affiliates, consumer reporting agencies, or third-party data providers. Such information may include demographic information, income, employment, residence, or credit information.

Log Data And Other Information

We and our affiliates and our third-party service providers may automatically collect and store certain information when you visit or use the Site, including information such as the Internet Protocol (IP) address of the device you use to connect to the Internet, browser type, device type, mobile device ID (UDID), screen size and resolution, Internet Service Provider (ISP), the Site you came from and exited to, operating system, user agent string, Internet connection type, links you click, searches conducted on the Site, date/time stamp, and pages visited. To obtain such information, we may use logs or applications that recognize your computer and gather information about its online activity.

Cookies And Other Technologies

We and our affiliates or our third-party service providers may place and read data stored (via session and/or persistent "cookies" or other device specific storage capabilities) on the device you are using, and use other technologies such as web beacons (including clear GIFs, tracking pixels, JavaScript, and tags), when you visit or use our Site. Cookies are small data files that are placed on your device for a variety of purposes, including to identify your device and/or your account when you return to the Site. A web beacon is an electronic file or code that usually consists of a single-pixel image or tag that is embedded on a website or in an email. We and our service providers may use web beacons and cookies to determine whether and when you receive and open our emails; these beacons and cookies may also capture information such as the type of device, operating system, email program, and web browser used to view the email or the IP address from which you opened the email, whether you click on any links in the email, and which documents you download. These technologies enable us to gauge the effectiveness, relevance, and value of our email communications.

You can generally remove, block, or disable cookies by using the settings located in your browser. If you decide to remove or not accept cookies, some features and services on our Site may not work properly and the offers we provide when you visit or use our Site may not be as relevant to you or tailored to your interests. For further information about deleting or blocking cookies, please visit: http://www.allaboutcookies.org/manage-cookies/. Information about how to opt out of the use of cookies for certain purposes (such as interest-based advertising) is discussed below in the section titled “Third-Party Analytics and Interest-Based Advertising.”

How We Use The Information That We Collect

We and our affiliates or our third-party service providers may use the Personal Information that we collect from you or from third parties, transaction information, and Other Information that we or our third-party service providers collect from our server logs, cookies and other technologies for a variety of purposes, including to develop, offer, deliver and improve our services, or other transactions, to fulfill legal and regulatory requirements, and as otherwise permitted by applicable law. For example, we may use the information to:

  • Operate the Site;
  • Deliver services to people who use the Site;
  • Understand how visitors use our Site, assist us with resolving visitors' questions regarding the use of our Site, and determine whether the content on our Site is effective;
  • Improve our Site and service offerings;
  • Communicate with you, notify you about important updates or changes to TBSC’s services, and address relevant inquiries or complaints;
  • Market and promote services offered by TBSC both online and offline, consistent with applicable law. For example, we may use your Personal Information, such as your mailing address or phone number, to contact you about services or information we think might be of interest to you. Further information about TBSC’s principles and practices regarding the sharing of customer information with affiliates and outside companies can be found in our Privacy Notice; or
  • Comply with legal or regulatory requirements;

Our Disclosure Of Your Personal And Other Information

We may share your Personal and Other Information with other parties for a variety of purposes, as described below.

Affiliates: We may disclose Personal and Other Information to TBSC affiliates for the purposes described in this Privacy Policy. TBSC affiliates may contact you by e-mail or other means, where permitted by law, to make you aware of TBSC’s product and service offerings.

Service Providers: We may disclose Personal and Other Information to our service providers who use it to perform tasks on TBSC’s behalf. Among other things, service providers help us manage and improve the Site, provide TBSC services, provide payment processing services, provide debt collection services, and administer your accounts. Our service providers may collect, process, and retain information about you directly on behalf of TBSC. Our service providers are prohibited from using the information we provide to them for their own purposes or for the purposes of any other entity.

Consistent With Our Financial Privacy Notice: We may also share our customer’s Personal and Other Information with affiliates and outside companies as described in our Privacy Notice.

Legal Purposes: We also may use or share your Personal or Other Information with third parties when we believe, in our sole discretion, that doing so is necessary:

  • to comply with applicable law or a court order, subpoena, or other legal process;
  • to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party or for risk management purposes;
  • to establish, protect, or exercise our legal rights or defend against legal claims; or
  • to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.

Aggregated or De-Identified Information: From time to time, TBSC may share aggregated or deidentified information about users of the Site or TBSC’s services, such as sharing reports on the usage of the Site or TBSC’s services for regulatory reporting.

Third-Party Analytics

We partner with third parties to collect information to engage in analysis, auditing, research, and reporting. These third parties may set and access cookies on your computer or other device and may use web beacons (including clear GIFs, tracking pixels, JavaScript, and tags) to collect information about your activity on the Site and how you respond to our communications. In particular, the Site may use Google Analytics or Adobe Analytics to help collect and analyze certain information for the purposes discussed above. You may opt out of the use of cookies by Google Analytics here.

Reviewing And Updating Your Information

Unless prohibited by law, you have the right, upon reasonable notice, to view any Personal Information collected from you through your visits to or use of our Site, to make corrections to such information if necessary, or to request that such information be removed from our systems. You may do so by contacting us at the address indicated at the end of this Privacy Policy.

Security

In our information technology systems environment, TBSC maintains commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against loss or unauthorized access, use, modification, or deletion. However, no security program is foolproof, and thus we cannot guarantee the absolute security of your personal or other information.

Children’s Privacy

The Site is not directed to children under the age of 13, and we do not intend to collect personal information from children under 13 years of age. If we learn that we have collected this information from a child under the age of 13, we will promptly take all reasonable steps to delete the data from our system.

Changes To This Privacy Policy

Technology and the Internet are rapidly changing. TBSC therefore is likely to make changes to the Site in the future and as a consequence will need to revise this Privacy Policy to reflect those changes. TBSC will post all such changes on the Site, with an “effective date” indicating when the changes will take effect, so you should review this page periodically.

Contacting Us

If you have any questions or comments about this policy, you are welcome to write or call us toll free at:

Consumer Privacy
The Best Service Company, Inc.
6700 S. Centinela Ave, Third Floor
Culver City, CA 90230
(877) 237-8500

Hours of operation: Monday – Friday 8 a.m. to 6 p.m. PT.

The effective date of this Online Consumer Information Privacy Policy is 8/17/2020. It replaces all prior online information privacy policies posted by The Best Service Company, Inc.. We reserve the right to change our Online Consumer Information Privacy Policy. Any changes to our Online Consumer Information Privacy Policy will be reflected in the updated version displayed at our corresponding Site.